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In Massachusetts,

the average public water customer pays less than



of treated water delivered

to their home.


Source: 2017 Tighe & Bond Water Rate Study 


Deliver Safe, Reliable Drinking Water


Water is an essential service.  For more than a century, Massachusetts public water suppliers have worked 24 hours per day, 365 days per year to ensure that the water is always there when you need it. Your community's water supply system is critical infrastructure to protect public health and safety.


The men and women who run these systems are essential.  They are trained and licensed professionals.  They operate complex systems of drinking water wells or reservoirs, treatment plants, storage tanks, countless miles of piping and service connections.  They follow stringent standards to ensure clean, reliable water.

Massachusetts public water supply professionals are the often unseen essential worker, reporting for duty even during a pandemic and in any weather.  They handle the daily operations of complex systems while also addressing the rapidly changing world of biologic and chemical threats

On the Front Lines of Public Health



Massachusetts public water suppliers are the front-line defense for ensuring drinking water meets federal and state standards.  They test their supplies for contaminants – man made and naturally occurring.  The results are reported to both the state regulators and the public in annual water quality reports.

Massachusetts public water suppliers test for microbial contaminants, inorganic contaminants, pesticides and herbicides, organic chemicals and even radioactive contaminants. Examples include bacteria, lead, iron, copper, manganese, arsenic and industrial solvents.

If contaminants are found, Massachusetts public water suppliers notify the public and work with the Massachusetts Department of Environmental Protection to develop and implement a solution for treatment or replacement of the source to continue to deliver safe water and protect the public health.

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Water Glasses

The systems delivering safe, reliable water to homes and businesses also provide fire hydrants, a critical public safety service.

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